Exchange

How It Works

Our buying season is OPEN
We are now accepting Spring/Summer items

Velour Clothing Exchange is a buy/sell/trade store that buys clothing directly from the public. At Velour you can buy clothing in our store, sell your gently used clothing to us for cash or trade your items for store credit.

DROP OFF	Bring in a minimum of 10 items any day we are open, no appointment necessary. Please ensure the items are in a bag, off hangers and freshly laundered, free of odours, rips, tears, spots and stains. We will not accept any items that have not been freshly washed, and bags that you bring your items in will not be returned. We will only select items that are in season, on-trend and/or 60s - 00s vintage. Please take a moment to view our lookbook / online store to familiarize yourself with the styles we accept and our price points.
SEASONS	Spring / Summer: February 1st - June 30th Fall / Winter: August 1st - November 30th
SORTING	Your items will be sorted within 3 weeks of your drop off. We do not sort on the spot. You may select to pick up the items we do not select to sell or donate the items to Women in Need Society. If you select to pick up, the items we do not select will be set aside to pick up for up to 2 weeks from the sort date. Please note, items we do accept cannot be returned and if your drop off is over the equivalent of 1 garbage bag you must select to donate due to limited storage.
CASH OR CREDIT	Choose between receiving cash (paid via e-transfer) at 20% of the selling price or in-store credit at 40% of the selling price of the clothing items we accept. The selling prices of clothing are non-negotiable. Please note: You will receive an email regarding your cash / credit options after we have processed all of your items (this means items may be put on the floor before you've heard from us) We reserve the right to factor the cost of cleaning / repairs into your cash or credit balance. If we select items that are considered out-of-season, you will receive 10% in cash (paid via e-transfer) or 20% in credit for those items.
PAYMENT	After all your items have been processed, you will receive an email indicating the amount you will receive in cash or credit. If you choose cash, the money will be sent to you via e-transfer. If you choose to receive in-store credit, we will add the amount to your customer account that you can use anytime, online or in-store, and does not expire.

Brands and items we DO NOT accept:

American Eagle
Ardenes
Banana Republic
Bebe
Bluenotes
Boohoo
Brandy Melville
Costa Blanca
Dynamite
Forever 21
Gap
Garage
George
H&M
I love H81
Jacob
Joe Fresh
La Senza
Old Navy
Merona
Mexx
Mossimo (Target)
Rickis
RW&Co
Seduction
Shein
Siren
Tristan
Urban Behaviour
Xhilaration
Jewellery
Basics (eg. plain t-shirts, plain tank tops, etc.)
Formalwear (eg. prom dresses, suits, wedding dresses, etc.)
Workout Wear (eg. yoga pants, basic leggings, sports bras, track shoes etc.)

IMPORTANT NOTE: Please disregard the above list of Brands we Don't Accept for clothing size 14 +

Why consign at Velour?

Trading or selling your items with us makes room in your closet for new clothing, and we are one of the few stores in Calgary who buy vintage clothing. Each item we accept is bought upfront which means you don’t have to wait for your items to sell before you get paid. We are not a standard consignment store, however we will consign selected high-end items at our discretion. Give your unworn or gently used clothing a new home and keep them out of landfills.