How It Works

Our buying season is OPEN for SPRING/SUMMER

Velour Clothing Exchange is a buy/sell/trade store that buys clothing directly from the public. At Velour you can buy clothing in our store, sell your gently used clothing to us for cash or trade your items for store credit. 


Bring in a minimum of 10 items any day we are open, no appointment necessary. Please ensure the items are in a bag, off hangers and freshly laundered, free of odours, rips, tears, spots and stains. We will not accept any items that have not been freshly washed, and bags that you bring your items in will not be returned.
We will only select items that are in season, on-trend and/or 80s - 00s vintage. Please take a moment to view our lookbook / online store to familiarize yourself with the styles we accept and our price points.

Note: Take advantage of our drop + shop coupon by bringing in your items off between Tuesday - Thursday and receive a 15% OFF coupon valid towards your next purchase made Tuesday - Thursday.

Spring / Summer: February 1st - June 30th
Fall / Winter: August 1st - November 30th


Your items will be sorted within 3 weeks of your drop off. We do not sort on the spot. You may select to pick up the items we do not select to sell or donate the items to Women in Need Society. If you select to pick up, the items we do not select will be set aside to pick up for up to 2 weeks from the date we send your email, after which the items will be passed on to donation. Please note, items selected for sale cannot be returned or retrieved under any circumstances and if your drop off is over the equivalent of 1 garbage bag you must select to donate due to limited storage.


Once all your items have been processed you will receive an email outlining the amount you will receive based on the established price of the clothing. Choose between receiving 40% in-store credit or 20% in cash (paid via e-transfer). Prices are established by the store owners and are non-negotiable.

Please note: You will receive an email regarding your cash / credit options after we have processed all of your items (this means items may be put on the floor before you've heard from us)

We reserve the right to factor the cost of cleaning / repairs into your cash or credit balance. If we select items that are considered out-of-season, you will receive 10% in cash (paid via e-transfer) or 20% in credit for those items.


After informing us of your selection of either cash or credit we will process your payment. If you choose cash, the money will be sent to you via e-transfer within 10 days of informing us of your selection. If you choose to receive in-store credit, the amount will be added to your customer account to be used anytime, online or in-store, and does not expire.


Brands and items we DO NOT accept: 

  • 7 For All Mankind
  • American Eagle
  • Ardenes
  • Banana Republic
  • BCBG
  • Bebe
  • Bluenotes
  • Boohoo
  • Brandy Melville
  • Coach
  • Costa Blanca
  • Dynamite
  • Forever 21
  • Gap
  • Garage
  • George
  • H&M
  • I love H81
  • Jacob
  • Joe Fresh
  • Kate Spade
  • La Senza
  • Old Navy
  • Matt & Nat
  • Merona
  • Mexx
  • Michael Kors
  • Mossimo (Target)
  • Rickis
  • Rock & Republic
  • RW&Co
  • Seduction
  • Shein
  • Siren
  • Style & Co.
  • Suzy Shier
  • Ted Baker
  • Tory Burch
  • Tristan
  • Urban Behaviour
  • Xhilaration
  • Jewellery 
  • Basics (eg. plain t-shirts, plain tank tops, etc.)
  • Formalwear (eg. prom dresses, suits, wedding dresses, etc.)
  • Workout Wear (eg. yoga pants, basic leggings, sports bras, track shoes etc.)

 IMPORTANT NOTE: Please disregard the above list of Brands we Don't Accept for clothing size 14 +. Though, extended size items still must follow our Drop Off qualifications to be accepted (in style, in season, in good condition). 

Why consign at Velour?

Trading or selling your items with us makes room in your closet for new clothing, and we are one of the few stores in Calgary who buy vintage clothing. Each item we accept is bought upfront which means you don’t have to wait for your items to sell before you get paid. We are not a standard consignment store, however we will consign selected high-end items at our discretion. Give your unworn or gently used clothing a new home and keep them out of landfills.