Policies + FAQs
Can I use my store credit towards my online purchase?
Yes! To do so please follow these easy steps:
- Create a store customer account using the email you used when dropping off your items
- Once you've created a customer account your store credit will be linked to your account and available to use
Navigate to your Cart
Click the Checkout button
At checkout, under Payment Method click Alternative payment methods
You will be redirected to a refreshed checkout page. From here, select your delivery method then click Continue to payment
Under Payment select Store Credit
After entering your information click Pay now to complete your purchase
- IMPORTANT NOTE: If your store credit amount does not cover the total cost of your order you receive an email prompting you to pay the remaining balance. Once remaining payment is processed your order will be completed.
To check your store credit amount at anytime, navigate to your account page and find your store credit balance under Account Details. It is helpful to review your balance before checking out to know if your store credit amount will cover your purchase or if will have to pay a remaining balance.
What is your return policy?
Due to the nature of our business all sales are final.
No returns, refunds, exchanges, or cancellations will be issued.
We urge online customers to please carefully review item details and contact us for more information before placing your order.
Are you accepting drop-offs?
We are currently accepting Fall/Winter items. Our Fall/Winter buying season closes November 30. Please refer to our Exchange page for more information on how our buy/sell/trade consignment model works.
How can I receive my purchase?
Order pick up is available during open hours:
Tuesday - Saturday 12pm - 6pm | Sunday 12pm - 5pm
At checkout simply select 'Pickup' and stop by anytime during open hours to collect your order.
Note: We are CLOSED on Mondays
Due to limited storage - purchases made for local pick up must be picked up within 2 months (60 days) or they will be put back on the floor for sale.
We offer $15 shipping in Alberta and $20 flat rate shipping to the rest of Canada + the United States.
To track your order review your order confirmation email or visit Canada Post and enter your tracking number.